Refund & Return Policy
At Evolution Carts Depot, we are committed to providing high-quality electric golf carts and ensuring customer satisfaction. This Refund & Return Policy outlines the conditions under which returns, refunds, and exchanges may be accepted.
Due to the nature of our products, all sales are subject to specific terms and conditions. We encourage customers to review product details carefully and contact our team with any questions prior to making a purchase.
By placing an order with Evolution Carts Depot, you agree to the terms outlined in this policy.
Eligibility for Returns
Due to the nature of our products, returns are only accepted under specific conditions. To be eligible for a return, the following requirements must be met:
1. Return Request Timeframe
- All return requests must be submitted within (X days recommended: 3–7 days) of delivery.
- Requests made after this period may not be accepted.
2. Product Condition
To qualify for a return, the item must:
- Be unused and in original condition
- Show no signs of wear, damage, or modification
- Include all original parts, accessories, and packaging
3. Proof of Purchase
A valid receipt or order confirmation is required for all return requests.
4. Approval Required
- All returns must be approved in advance by Evolution Carts Depot.
- Unauthorized returns will not be accepted.
Returns are not guaranteed and are subject to inspection and approval upon receipt.
Non-Returnable Items
Certain items are not eligible for return under any circumstances. Due to the nature of our products, the following are considered non-returnable:
1. Used or Driven Products
- Any golf cart that has been used, driven, or shows signs of wear is not eligible for return.
2. Customized or Modified Carts
- Carts that have been customized, upgraded, or modified at the customer’s request cannot be returned.
3. Final Sale Items
- Any product marked as “Final Sale” or “Non-Returnable” at the time of purchase.
4. Damage After Delivery
- Damage that occurs after delivery due to misuse, accidents, or improper handling is not covered under this policy.
5. Missing Parts or Accessories
- Products returned without all original components, accessories, or packaging may be rejected.
Visit Shop
All non-returnable conditions are strictly enforced to maintain product quality and fairness to all customers.
Return Process
If your return request meets the eligibility requirements outlined in this policy, please follow the steps below to initiate a return.
Step 1: Submit a Return Request
- Contact our support team within the approved return window.
- Provide your order number, contact information, and reason for the return.
Step 2: Await Approval
- All return requests must be reviewed and approved by our team.
- If approved, you will receive detailed return instructions
Step 3: Prepare the Item for Return
- Ensure the product is in its original condition
- Include all parts, accessories, and packaging
- Securely package the item to prevent damage during transit
Step 4: Return Shipment
- Ship the item according to the instructions provided
- Customers are responsible for ensuring safe and trackable return delivery
Step 5: Inspection & Processing
- Once received, the product will be inspected
- Approved returns will proceed to the refund process
Returns sent without prior approval or not meeting the required conditions may be refused or returned to the sender at the customer’s expense.
Refund Process
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed according to the terms below.
1. Refund Approval
- Refunds are issued only after the returned item passes inspection
- Items that do not meet return conditions may be partially refunded or rejected
2. Refund Method
- Approved refunds will be issued to the original method of payment
- If the original payment method is unavailable, an alternative method may be arranged at our discretion
3. Processing Time
- Refunds are typically processed within 5–10 business days after approval
- Additional time may be required depending on your bank or payment provider
4. Partial Refunds
Partial refunds may be issued in cases where:
- The item is returned in less-than-original condition
- Parts or accessories are missing
- The return does not fully meet eligibility requirements
5. Non-Refundable Costs
- Shipping fees (if applicable) are non-refundable
- Additional fees such as delivery or handling charges are not included in refunds
Refunds are not issued until the returned item has been received, inspected, and approved.
Shipping & Restocking Fees
Customers are responsible for all costs associated with returning a product unless otherwise stated. The following terms apply to shipping and restocking fees:
1. Return Shipping Costs
- Customers are responsible for all return shipping expenses
- Original shipping and delivery fees are non-refundable
- We recommend using a trackable and insured shipping method
2. Restocking Fee
- Approved returns may be subject to a restocking fee of up to (10%–25%) of the purchase price
- The exact fee will be determined based on the condition of the returned item and associated handling costs
3. Delivery & Handling Charges
- Any delivery, setup, or handling fees are non-refundable
- Additional service charges (if applicable) are not included in refunds
4. Refused Deliveries
Orders refused at delivery may be subject to return shipping fees and restocking charges
All shipping and restocking fees will be deducted from the total refund amount.
Contact Us
If you have any questions regarding this Refund & Return Policy or would like to request a return, please contact our team using the information below
Evolution Carts Depot
Phone:
Business Address:
All return requests must be submitted through our official contact channels. Our team will review your request and respond with next steps.