At Evolution Cart Depot, we are committed to providing high-quality electric golf carts and ensuring customer satisfaction. This Refund & Return Policy outlines the conditions under which returns, refunds, and exchanges may be accepted.
Due to the nature of our products, all sales are subject to specific terms and conditions. We encourage customers to review product details carefully and contact our team with any questions prior to making a purchase.
By placing an order with Evolution Cart Depot, you agree to the terms outlined in this policy.
Refund & Return Policy
Refund & Return Policy
At Evolution Cart Depot, we want our customers to have clear information about our return and refund process before placing an order. This policy explains the requirements and process for returning an eligible golf cart purchased through our website.
1. Return Window
Customers may request a return within 30 days of receiving their golf cart.
To begin a return, customers must contact our customer support team within the 30-day return period.
Returns requested after the 30-day period may not be accepted.
2. Return Eligibility
To qualify for a return, the golf cart must be:
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New and undamaged
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In the same condition in which it was received
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Returned within the applicable 30-day return period
Because golf carts are high-value vehicles, the condition of the vehicle will be carefully reviewed when it is returned.
A golf cart that has been used, damaged, modified, or otherwise changed from its original condition may not qualify for a refund.
3. How to Request a Return
To request a return, please contact our customer support team.
Evolution Cart Depot
Phone: (316) 453-6145
Email: sales@evolutioncartdepot.com
When contacting us, please provide:
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Customer name
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Order number
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Date of purchase
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Golf cart model
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Reason for the return
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Contact information
Our customer support team will provide instructions for the return process after reviewing the request.
4. Return Shipping
Evolution Cart Depot pays the return shipping costs for approved returns.
Customers should not arrange or pay for return transportation without first contacting our customer support team and receiving return instructions.
Because golf carts require specialized transportation, customers should follow the return instructions provided by Evolution Cart Depot.
5. Return Inspection
After the golf cart is returned, Evolution Cart Depot will inspect the vehicle to confirm that it meets the return requirements described in this policy.
The inspection will verify that the golf cart is new and undamaged and remains eligible for a return.
6. Refunds
Approved refunds are issued after the returned golf cart has been received and inspected.
Once the inspection confirms that the golf cart meets the return requirements, Evolution Cart Depot will process the applicable refund.
The time required for the refund to appear in the customer’s account may vary depending on the payment method and financial institution.
7. No Restocking Fee
Evolution Cart Depot does not charge a restocking fee for approved returns that meet the requirements of this policy.
8. Return Approval
Submitting a return request does not automatically mean that the return has been approved.
All returns must meet the eligibility requirements stated in this policy and are subject to inspection after the golf cart is returned.
Customers will receive return instructions from our customer support team before arranging the return.
9. Damaged or Incorrect Deliveries
If your golf cart arrives damaged or you believe you received a different vehicle from the one ordered, please contact Evolution Cart Depot as soon as possible.
Please provide your order information and photographs or other relevant documentation that can help us evaluate the issue.
Our customer support team will provide instructions for addressing the situation.
10. Order Cancellation
If you need to cancel an order, contact our customer support team as soon as possible.
Cancellation requests are reviewed based on the status of the order and whether the vehicle has already been processed, shipped, or delivered.
Contact us before arranging a cancellation or return so that we can provide the appropriate instructions.
11. Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase, subject to the applicable payment provider’s processing procedures.
The time for a refund to appear in your account can vary depending on your bank, card issuer, or payment provider.
12. Contact Us About a Return
If you have questions about our return or refund policy, please contact us:
Evolution Cart Depot
Phone: (316) 453-6145
Email: sales@evolutioncartdepot.com
Business Address: W 87th St Pky, Lenexa, KS 66219
United States
Business Hours:
Monday–Saturday: 9:00 AM–6:00 PM
Sunday: By Appointment
Related Policies
For additional information about purchasing and receiving your golf cart, please review:
Evolution Cart Depot
Authorized Evolution Golf Cart Dealer
Lenexa, Kansas, United States
Phone: (316) 453-6145
Email: sales@evolutioncartdepot.com
Eligibility for Returns
Due to the nature of our products, returns are only accepted under specific conditions. To be eligible for a return, the following requirements must be met:
4. Approval Required
- All returns must be approved in advance by Evolution Cart Depot.
- Unauthorized returns will not be accepted.
2. Product Condition
To qualify for a return, the item must:
- Be unused and in original condition
- Show no signs of wear, damage, or modification
- Include all original parts, accessories, and packaging
3. Proof of Purchase
A valid receipt or order confirmation is required for all return requests.
Returns are not guaranteed and are subject to inspection and approval upon receipt.
Non-Returnable Items
Certain items are not eligible for return under any circumstances. Due to the nature of our products, the following are considered non-returnable:
1. Used or Driven Products
- Any golf cart that has been used, driven, or shows signs of wear is not eligible for return.
2. Customized or Modified Carts
- Carts that have been customized, upgraded, or modified at the customer’s request cannot be returned.
3. Final Sale Items
- Any product marked as “Final Sale” or “Non-Returnable” at the time of purchase.
4. Damage After Delivery
- Damage that occurs after delivery due to misuse, accidents, or improper handling is not covered under this policy.
5. Missing Parts or Accessories
- Products returned without all original components, accessories, or packaging may be rejected.
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All non-returnable conditions are strictly enforced to maintain product quality and fairness to all customers.
Return Process
If your return request meets the eligibility requirements outlined in this policy, please follow the steps below to initiate a return.
Step 1: Submit a Return Request
- Contact our support team within the approved return window.
- Provide your order number, contact information, and reason for the return.
Step 2: Await Approval
- All return requests must be reviewed and approved by our team.
- If approved, you will receive detailed return instructions
Step 3: Prepare the Item for Return
- Ensure the product is in its original condition
- Include all parts, accessories, and packaging
- Securely package the item to prevent damage during transit
Step 4: Return Shipment
- Ship the item according to the instructions provided
- Customers are responsible for ensuring safe and trackable return delivery
Step 5: Inspection & Processing
- Once received, the product will be inspected
- Approved returns will proceed to the refund process
Returns sent without prior approval or not meeting the required conditions may be refused or returned to the sender at the customer’s expense.
Refund Process
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed according to the terms below.
1. Refund Approval
- Refunds are issued only after the returned item passes inspection
- Items that do not meet return conditions may be partially refunded or rejected
2. Refund Method
- Approved refunds will be issued to the original method of payment
- If the original payment method is unavailable, an alternative method may be arranged at our discretion
3. Processing Time
- Refunds are typically processed within 5–10 business days after approval
- Additional time may be required depending on your bank or payment provider
4. Partial Refunds
Partial refunds may be issued in cases where:
- The item is returned in less-than-original condition
- Parts or accessories are missing
- The return does not fully meet eligibility requirements
5. Non-Refundable Costs
- Shipping fees (if applicable) are non-refundable
- Additional fees such as delivery or handling charges are not included in refunds
Refunds are not issued until the returned item has been received, inspected, and approved.
Shipping & Restocking Fees
Customers are responsible for all costs associated with returning a product unless otherwise stated. The following terms apply to shipping and restocking fees:
1. Return Shipping Costs
- Customers are responsible for all return shipping expenses
- Original shipping and delivery fees are non-refundable
- We recommend using a trackable and insured shipping method
4. Refused Deliveries
Orders refused at delivery may be subject to return shipping fees and restocking charges
3. Delivery & Handling Charges
- Any delivery, setup, or handling fees are non-refundable
- Additional service charges (if applicable) are not included in refunds
All shipping and restocking fees will be deducted from the total refund amount.
Contact Us
If you have any questions regarding this Refund & Return Policy or would like to request a return, please contact our team using the information below
Evolution Carts Depot
Phone:
All return requests must be submitted through our official contact channels. Our team will review your request and respond with next steps.